DWARKESH ENTERPRISES · INFORMATION & SUPPORT

Service Delivery & Fulfilment Policy

Last updated: 14 September 2026

Dwarkesh Enterprises sells professional IT and digital services. These are service-based products delivered remotely or digitally and do not require physical product shipping unless a product page expressly states otherwise.

1. Order Confirmation

After successful checkout, the customer receives the order confirmation using the contact information supplied at checkout. The order establishes the purchased service package, subject to the scope and requirements stated on its product page.

2. Project Onboarding

After purchase, we may request the project brief, business information, text, images, brand assets, domain or platform details, technical requirements, approvals and authorized access needed to begin. Customers may also use our Submit Service Requirements page where appropriate.

3. When the Delivery Timeline Starts

Typical delivery periods are shown on relevant service product pages. The delivery period begins after the complete required inputs, approvals and access have been received. If information is incomplete, the project timeline may remain pending until the required material is supplied.

4. How Services Are Fulfilled

Depending on the purchased package, fulfilment may include website or store configuration, design implementation, account setup, campaign configuration, email setup or migration, cloud configuration, technical changes, deployment assistance, reports, documentation, digital files or other work explicitly described in the service scope.

5. Reviews and Revisions

Where a service includes revisions, they apply to work within the purchased scope. Customer feedback should be consolidated and provided clearly. Additional functionality, new pages, additional products, new campaigns, extra migrations or other material scope changes may require an additional purchase or quotation.

6. Customer Responsibilities

  • provide accurate project and contact information;
  • provide lawful content and assets you are authorized to use;
  • provide required approvals and feedback in a timely manner;
  • maintain appropriate backups of important data;
  • provide only the minimum authorized system access necessary;
  • comply with the terms of third-party platforms used for the project.

7. Secure Access

Use platform invitation, collaborator or delegated-access features where available. Do not send card PINs, OTPs, CVVs or online-banking passwords. Customers should revoke temporary access or change credentials after handover where appropriate.

8. Third-Party Dependencies

Domains, hosting providers, cloud platforms, email providers, advertising networks, app stores, software vendors and other third parties can affect availability and delivery. Provider outages, review processes, policy changes or account restrictions are outside our direct control and may extend a timeline.

9. Third-Party Fees

Domains, hosting, software, cloud consumption, advertising spend, email subscriptions, paid themes, applications, licences and similar third-party charges are excluded unless a product page explicitly states that they are included.

10. Handover

At completion, handover may include a live implementation, account configuration, files, documentation, access transfer, setup confirmation or other deliverables relevant to the purchased service. Customers should review the delivered work promptly and report any in-scope issue through the available support contact.

11. Delays and Paused Projects

Missing customer inputs, late approvals, changed requirements, third-party service issues or unavailable access may pause or extend delivery. We will use reasonable efforts to communicate material requirements needed to continue.

12. Support

For order, onboarding or delivery questions, email sales@dwarkeshenterprises.in or call 9106484808. Include your order number and service name for existing purchases.

GST Registration Number: 24AXYPC5747P1ZL