Frequently Asked Questions
Find answers about ordering, project onboarding, website development, cloud and email services, digital marketing, delivery, payments, revisions and support.
Ordering & Payments
How do I purchase a service?
Open the relevant service product page, review the price, inclusions, exclusions and delivery information, then use Add to Cart or the available purchase button and complete checkout.
Are the prices one-time or recurring?
Unless a product page specifically states that a service is recurring or subscription-based, the displayed service price applies to the defined package purchased. Third-party subscriptions, licences, hosting, cloud usage or advertising spend are separate unless explicitly included.
Do you ask for OTPs or banking passwords?
No. Never send card PINs, OTPs, CVVs or online-banking passwords to us. Payments should be completed through the payment methods made available at checkout.
Project Start & Delivery
What happens after checkout?
After order confirmation, we collect the information, content, approvals and authorized access needed for your selected service. You can use our project requirements form where appropriate.
When does the delivery time begin?
The delivery period begins after all required project inputs and access have been received. Missing content, approvals or third-party access can delay the start or completion of work.
Do you ship a physical product?
Our listed IT and digital service packages are normally delivered remotely or digitally. There is no physical shipping unless a particular product page expressly says otherwise.
Website & E-commerce Services
What do I need to provide for a website project?
Requirements vary by package, but commonly include business information, logo or brand assets, page content, images, product or service information, domain/platform details and authorized access where needed.
Will the website work on mobile devices?
Where responsive website development is included in the purchased scope, implementation is designed for modern desktop, tablet and mobile use. Exact functionality depends on the selected platform, theme and service package.
Are domains, hosting, themes or paid apps included?
They are not included unless the product page explicitly says so. Third-party fees remain subject to the relevant provider.
Business Email & Cloud Services
Can you configure professional business email?
Yes, where covered by the selected service, we can assist with business email configuration or migration. The email provider's subscription charges are separate unless specifically included.
Can you help with cloud backup or server deployment?
Yes, select cloud-related packages cover setup or deployment activities described on their product pages. Cloud usage charges and third-party subscriptions are separate unless stated otherwise.
Digital Marketing
Do you guarantee sales, leads or search rankings?
No. We can provide professional setup and implementation within the purchased scope, but results depend on many factors including market conditions, budget, offer quality, competition, platform algorithms and customer behaviour.
Is advertising spend included?
Advertising spend is not included unless the product description explicitly states otherwise.
Revisions & Scope
Are revisions included?
Where revisions are included, the product page or agreed service scope explains the applicable allowance. A revision adjusts existing in-scope work; new pages, new features, extra products or material scope changes may require additional work.
What if I need something outside the package?
Contact us before or after ordering. We can review whether the requirement fits an existing package or requires an additional service or separate quotation.
Refunds & Cancellations
Can I cancel before work starts?
Requests made before work begins may be eligible for refund subject to the conditions in our Refund & Cancellation Policy.
What happens after work has started?
Customized service work may become partly or fully non-refundable after professional work or third-party costs have been incurred. Please review the refund policy for details.
Support & Security
How do I contact support for an existing order?
Email sales@dwarkeshenterprises.in and include your order number, service name and a short description of what you need help with.
How should I provide technical access?
Use secure invitation, collaborator or delegated-access methods where available and provide only the minimum permissions required. Revoke temporary access after completion where appropriate.
Still need help? Visit our Contact Us page.
GST Registration Number: 24AXYPC5747P1ZL