Refund & Cancellation Policy
Last updated: 15 September 2026
Dwarkesh Enterprises provides customized IT and digital services. Because project work can begin shortly after an order is received and may involve reserved time or third-party costs, refund eligibility depends on the stage of fulfilment and the nature of the purchased service. This policy does not limit rights that cannot legally be excluded.
1. Before Work Begins
If you request cancellation before analysis, design, configuration, development, migration, campaign preparation or other project work has started, the service fee may be eligible for refund, less any non-refundable payment processing or third-party costs already incurred where permitted by applicable law.
2. After Work Has Begun
Once work has started, a full refund is generally not available because professional time and project resources have already been used. Where appropriate, we may review whether a fair partial refund is possible after considering work completed and costs already incurred.
3. Completed or Substantially Delivered Services
A service that has been substantially completed or delivered according to the purchased scope is normally not refundable. If you believe delivered work does not match the agreed scope, contact us promptly with the order number and specific issue so that we can review the work and, where appropriate, correct an in-scope problem.
4. Customer Delays or Missing Requirements
Projects may be paused where required content, approvals or authorized access have not been supplied. A customer delay does not automatically cancel the order or create a right to a full refund after work has begun. We will use reasonable efforts to resume work once the required inputs are provided.
5. Change of Mind or Change of Scope
A change of mind after work begins, or a request for services materially different from the purchased package, is not the same as a service defect. New pages, new designs, additional products, new platforms, additional campaigns or other out-of-scope work may require a separate quotation or purchase.
6. Third-Party Charges
Domain fees, hosting, software licences, cloud charges, advertising spend, email subscriptions, paid themes, applications and other third-party costs are governed by the relevant provider and cannot be refunded by Dwarkesh Enterprises once those charges have been incurred, except where the third-party provider itself permits a refund.
7. If We Cannot Deliver
If we are unable to provide a purchased service and no reasonable alternative is accepted, we will address the unused portion of the service fee as appropriate, subject to payment-provider processes and applicable law.
8. Duplicate or Incorrect Orders
If you believe you placed a duplicate order or selected the wrong service, contact us as soon as possible before project work starts. Early contact gives us the best opportunity to review the order before resources are committed.
9. How to Request a Cancellation or Refund Review
Email sales@dwarkeshenterprises.in and include your order number, purchased service, reason for the request and any relevant supporting information. We may ask for additional details needed to review the fulfilment status.
10. Refund Method and Timing
Where a refund is approved, it is initiated through the original payment route or another method permitted by the payment provider and applicable requirements. After a refund is processed, the amount can typically take approximately 5–21 days to reflect in the customer’s bank account, depending on the payment method and bank. We will communicate the refund status where available.
11. Questions
For questions before purchase, contact sales@dwarkeshenterprises.in or 9106484808.
GST Registration Number: 24AXYPC5747P1ZL